TERMS & CONDITIONS — Myble (my-ble.eu)

Version 1.2 (MVP) — Effective date: 3 July 2026

1. Introduction

1.1. These Terms & Conditions ("Terms") govern purchases made via the online store at my-ble.eu ("E-shop"). 1.2. Seller: Bartłomiej Karol Kwaśnica, Business ID (IČO) 24439673, Uralská 689/7, 160 00 Praha 6 – Bubeneč, Czech Republic ("Seller"). Contact e-mail: myble.eu@gmail.com. The Seller communicates primarily by e-mail. 1.3. The Customer may be a consumer or a business customer. If the Customer is a consumer (a natural person acting outside their trade or profession), mandatory Czech and EU consumer-protection laws apply and prevail over any conflicting provision of these Terms. 1.4. The binding wording of the contract is in Czech. The Seller archives the concluded contract and provides it to the Customer on request.

2. Goods and made-to-order nature

2.1. The Seller offers furniture and furniture components produced on the basis of parameters selected by the Customer via an online configurator, including in particular dimensions and other specifications. All Goods are made to the Customer's individual specification ("Custom Goods" or "Made-to-order Goods"). 2.2. Custom Goods may be delivered as a flat-pack kit intended for self-assembly. 2.3. All Goods offered in the E-shop are Custom Goods. Where the E-shop provides pre-defined starting templates ("presets"), these serve only as a starting point that the Customer then adjusts; the product that is ordered is always configured to the Customer's own dimensions/specifications and therefore constitutes Custom Goods. The Seller does not offer standard, ready-made goods held in stock. 2.4. Because all Goods are Custom Goods made to the Customer's specification, the statutory 14-day right of withdrawal does not apply (see Article 9). The Customer is informed of this before ordering and confirms it during checkout.

3. Pre-contractual information and price transparency

3.1. Before the Customer places a binding order, the E-shop displays: the main characteristics of the Goods; the total price including all taxes and the amount of any delivery/shipping costs (or, where these cannot reasonably be calculated in advance, the manner of their calculation); the payment, delivery and performance terms; the estimated production and delivery time; and information on the right (or absence of the right) of withdrawal. 3.2. The Seller is not a VAT payer; prices are final and do not include VAT. 3.3. Any price reduction ("discount", "sale") is calculated against the lowest price at which the Seller offered the Goods in the 30 days before the reduction.

4. Orders and contract formation

4.1. The Customer configures the product (in particular dimensions), adds it to the cart and submits an order. 4.2. The order is submitted by pressing the order button, which is clearly labelled "Objednávka zavazující k platbě" ("Order with obligation to pay") so that the Customer is aware the order entails an obligation to pay. 4.3. The contract is concluded when the Seller confirms the order, typically by e-mail. The confirmation includes these Terms and the order summary on a durable medium. 4.4. By submitting an order, the Customer confirms they have read and accept these Terms and acknowledges that, because the Goods are Custom Goods, the right of withdrawal does not apply (Article 9).

5. Payment

5.1. Payments are processed via GoPay (e.g. card payments and other methods available in the GoPay checkout). 5.2. For Made-to-order Goods, the Seller may require payment in advance, in full or in part. Production begins after payment is received unless agreed otherwise.

6. Delivery, shipping, split shipments

6.1. At MVP stage the Seller delivers only within the Czech Republic. Orders with a delivery address outside the Czech Republic cannot be accepted. 6.2. Estimated production and delivery times are shown in the E-shop and may vary depending on complexity. 6.3. Delivery may be performed by the Seller and/or the Seller's manufacturing/fulfilment partners using courier services (e.g. Zásilkovna for smaller parts). A specific courier may not be fixed in advance. 6.4. The Customer acknowledges that an order may be delivered in multiple shipments, for example: (i) panels/material parts shipped by a manufacturing/material partner, and (ii) additional parts (screws, glue, small accessories) shipped separately by the Seller. 6.5. Risk of damage passes to the consumer upon receipt of the Goods. Where there are multiple shipments, risk passes for each part on its receipt.

7. Configuration & dimensions (Customer responsibility)

7.1. The Customer is responsible for the correctness of all dimensions and specifications selected in the configurator. 7.2. Configurator warnings/validations are indicative only and do not guarantee suitability for the Customer's specific space or compatibility with other items. 7.3. Normal manufacturing tolerances may apply (typically at the millimetre level). 7.4. If the Customer provides incorrect specifications, the Seller is not obliged to accept a return or provide a replacement, except where mandatory law requires otherwise (this does not affect statutory rights from defective performance for defects attributable to the Seller).

8. Assembly, product safety & care

8.1. The Goods are intended for self-assembly. The Customer must follow the assembly instructions and safety information supplied with the Goods (in the package and/or digitally). 8.2. The Customer is responsible for correct assembly, placement and use, including wall anchoring where indicated for stability/anti-tip safety. 8.3. The Seller is not liable for damage caused by incorrect assembly, improper use, or overloading. 8.4. Décor/shade may reasonably vary due to production batch differences, lighting and screen display. 8.5. The Goods are intended for normal indoor use. Humidity, direct heat and improper maintenance may shorten product life and may be grounds to reject a complaint where the defect is caused by such conditions.

9. Withdrawal from the contract (consumers)

9.1. As a rule, a consumer has the right to withdraw from a distance contract within 14 days. However, under Section 1837 of the Czech Civil Code, this right does not apply to goods made to the consumer's individual specification or clearly personalised. 9.2. All Goods sold via the E-shop are Custom Goods (Article 2). The Customer therefore does not have the right to withdraw from the contract within 14 days. This applies equally where the Customer started from a preset template and then adjusted it, because the ordered product is made to the Customer's own specification. 9.3. Before placing a binding order, the Customer is clearly informed that the right of withdrawal does not apply to the Goods, and confirms this during checkout. 9.4. The absence of a right of withdrawal does not affect the Customer's rights from defective performance (Article 10) or the Customer's rights in the event of transport damage. 9.5. A model withdrawal form is available on request and with these Terms; it applies only in the exceptional event that a statutory right of withdrawal exists for a particular order.

10. Rights from defective performance (complaints / "warranty")

10.1. The Seller is liable to a consumer for defects in accordance with the Czech Civil Code. The consumer may exercise rights from defective performance for defects that appear within 24 months of receipt. 10.2. The consumer should inspect the Goods on receipt. In case of visible transport damage, the consumer should document it (photos) and contact the Seller without undue delay. 10.3. Complaints are submitted to myble.eu@gmail.com with the order number, description of the defect and photos. The full procedure is set out in the Complaints Procedure (Reklamační řád). 10.4. The Seller will decide on the complaint without undue delay, and will handle it (including any repair) within 30 days of the claim, unless a longer period is agreed with the consumer. Remedies depend on the defect (repair, replacement, reasonable discount, or withdrawal where applicable).

11. Out-of-court dispute resolution

11.1. A consumer has the right to out-of-court resolution of a consumer dispute. The competent body in the Czech Republic is the Czech Trade Inspection Authority (Česká obchodní inspekce, ČOI), web: coi.gov.cz.

12. Final provisions

12.1. These Terms are governed by the laws of the Czech Republic. This choice of law does not deprive a consumer of the protection of mandatory provisions that would otherwise apply. 12.2. If any provision is invalid, the remaining provisions remain in effect. 12.3. Version 1.2 — Effective date: 3 July 2026.